Frequently Asked Questions

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    Click the question below for the answers
  • I've found a webinar I'd like to attend. When should I register for it? +

    If you’ve found something you’d like to participate in, please register at your soonest possible convenience. It is common for our webinars fill to capacity and registration for all of our webinars is closed the day before they will be held (at approximately 2PM Mountain EST) to allow for various administrative and technical processes.

  • I've registered for a webinar. How do I connect to it? +

    If you have successfully registered for one of our webinars you will receive a confirmation email shortly thereafter. If it does not appear, please check your email spam/trash folders. There is an additional email that is sent out the day before (in the early afternoon) to all webinar registrants, titled “Webinar Log-in Instructions”. It provides the weblink to log-in and other important information. If that does not appear in a timely fashion, please contact and you will be provided with whatever details you might need.

  • What sort of computer do I need to participate in these webinars? +

    Our webinars are delivered via the Adobe Connect platform, which requires the current version of Adobe Flash and a standards-compliant web browser, like Mozilla Firefox, Chrome, or Safari. Many of our webinars include multimedia material (such as streaming video and/or audio) so a stable broadband Internet connection is recommended. If you are unsure your computer is compliant, please go to our test webpage to check compatibility.This quick test will ensure you have the software required to participate in thewebinar.
    If you do not, it will prompt you to download it.

    To enhance interactivity we use Adobe Connect in conjunction with a toll free teleconference phone lines. As such a telephone is also required. While not mandatory, a speaker phone or a headset would make the use of the phone more comfortable for you.

  • At what time are the webinars usually held? +

    Generally, our webinars are held at 11AM Mountain Time (12:00CST or 1:00 EST). There is the occasional exception, so please check your registration to be sure. All times posted are generally Eastern Standard Time.

  • How do I access the related support materials e.g. background readings, resources. +

    The Campus for Communities also provides a sophisticated but user-friendly password protected Learning Centre. Prior to the first webinar, you will be provided with a User ID and  password that will allow you to log on to the Learning Centre. The first time you log on you will be forced to change that password to one that is easy for you to remember. If you find you have forgotten your password we can reset it for you but are not actually able to tell you want that password is.

  • I understand the need for training related to community building and community development but why certification? +

    When the Campus for Communities was initiated we originally offered webinars as stand-alone learning opportunities. However, we observed that despite everyone's best intentions to approach leadership in a different way, the reality of busy workplaces meant that too often changes were never actually implemented. As a result, the certificate approach was identified as a strategy that would ensure accountability -- both for practitioners as well as the organizations for whom they worked or volunteered.

  • Do I have to be certified? +

    Being certified is totally up to the individual and is the main reason why we've separated the testing from the training. However, some employers are considering the option of making the certification mandatory as they're seeing the impact of having a cohort of local leaders who are reflecting the same values and practices.

  • Do I have to sign up for all webinars? +

    As a participant you may take one, some, or all of the modules.

  • What am I looking at in terms of time commitments? +

    Time commitments will vary depending upon your experience and the certification you are pursuing.

    For example Foundational Community Building has a pre-reading requirement (equivalent to the chapter of a book) that is the result of feedback suggesting that participants are seeking a high level of interaction and learning from their peers. Coming to the webinar having prepared by reading the chapter and reviewing the discussion questions will free up time for the requested peer to peer learning. Preparing for the final exam may also require some review. As a result, the estimated time requirement is approximately 3 hours per week.

    The Community Development Certification is focused more on applied and project-based learning as opposed to a more typical exam. While the webinars don't require as much preparation (generally a case of reviewing a set of questions that will be discussed), the projects do require time and thought to apply.  You can also login from the homepage by clicking the Learning Centre or icon or navigate to it via the Training drop down menu.

  • What if I can't make all of the live webinar times required for a Certificate? +

    We recognize the reality of busy lives and as a result are recording each of the live webinars that can be reviewed on one's own time. While we don't believe it results in learning that is as effective, it is an option for those times when missing a webinar is unavoidable.

  • I've got an idea for a webinar or know a presenter who'd be interested in working with you. Who do I contact? +

    Please contact the Campus for Communities via our Principal Collaborator, Brenda Herchmer and they would be more than happy to discuss the possibilities with you.

  • You recorded information about me when I registered for a webinar. What did you do with it? Is it safe? +

    We collect your personal information for the use of the Campus for Communities and our partner organizations only. It is stored securely and not otherwise distributed. We strive to be compliant with current data-handling and privacy-protection legislation.

  • I would like to cancel my registration. How do I do this? Can I get my money back? +

    If it is necessary to cancel your registration, we will issue a refund (using the original method of payment) minus a $20 administration charge for cancellations received in writing at least seven days prior to the event.,/p>

    The registration fee is non-refundable for cancellations made less than seven days prior to the event. In those cases, you may transfer your registration to a future webinar once at no additional cost, or arrange for a substitute person to attend in your place.

    Those who do not cancel and do not attend are responsible for the full registration fee.

    If you were unable to attend your registered webinar and could not provide enough notice to cancel, access to the archived recorded webinar may be available (at the discretion of the presenter).

    The Campus for Communities reserves the right to cancel or reschedule its advertised webinars and will give notice as far in advance as possible, as well as a full refund of fees or transfer of registration to another webinar if so desired by the participant.

  • Can other people watch the webinar with me? +

    While we understand that a tight budget may make it tempting to have other people sit in on the webinar, the bottom line is that it is something over which we have very little control, and don't want, nor have, the resources to monitor. However, while it may be a good idea to have others sit in on a webinar using the one connection, it does come with disadvantages. For instance, feedback has suggested that distractions from others may take away from one's focus on the webinar learnings and the sharing that takes place among participants. We've been told by many that the most effective learning has involved one person sitting at their own computer. Addiitionally, those who aren't officially registered will not have the option of accessing the Learning Centre resources or taking the final exam that is required for certification.

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